ITSM

Freshservice weaves systematic workflow so you don't have to run around in loops.

Ticketing

Ticketing system, service desk automation, smart solutions, service levels and escalations.

Asset Management

Asset discovery, all your configuration items in one place, product catalog, vendor management.

Service Catalog

Service request portal, friendly shopping cart experience, powerful streamlined workflow and approval.

 Features

  • Incident Management

    Collaborate with your team, drive insights, and stay on top of your ticket pile anytime, anywhere. 

  • Problem Management

    Management helps you keep track, and get to the root of the problems.

  • Change Management

    Analyze the risk associated with the change, and its potential impact right.

  • Release Management

    Lay out a build plan to compile the prerequisites and fix any bug before testing. 

  • Knowledge Base

    Create a shareable knowledge base at your disposal whenever required.

  • Contract Management

    Customize the contract fields just the way you want.

Pricing 

Free
Free Forever

Free Forever
up to 3 agents
up to 100 free managed assets

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Asset Management
  • SLA Management
  • 100 End Users
$ 29
Blossom

$29/agent/month
purchase additional managed assets
at 20 cents/asset/month

  • Custom Widgets
  • Satisfaction Surveys
  • Time Tracking
  • Unlimited End Users
  • Multiple Helpdesk Emails
  • Plus everything in Sprout
$49
Garden

$ 49/agent/month
purchase additional managed assets
at 20 cents/asset/month

  • Problem Management
  • Change Management
  • Release Management
  • Custom Roles
  • Portal Customization
  • Plus everything in Blossom
$ 10
Estate

$ 79/agent/month
purchase additional managed assets
at 20 cents/asset/month

  • Integrated Game Mechanics
  • Round Robin Assignment
  • Custom SSL & Trusted IP
  • Service Catalog
  • Contract Management
  • Plus everything in Garden

Enterprise Service Management

  • Transform Support for All

    Lets you monitor and perform appropriate actions business-wide, in a similar manner.

  • Connect Easily Across Function

    Raise and resolve tickets without much manual effort no matter the department or issue.

  • Simplify Work, Enable Productivity

    Let Freshservice assign, prioritize and categorize your tickets, and enhance productivity.

Enterprise Service Management for Every Department

  • HR : Communicate with your employees via telephone, email, chat, self-service, and alerts, to ensure they get what’s needed.
  • Legal : Customize the knowledge base to suit your users’ legal needs, update firm policies and keep relevant people informed.
  • Finance : Integrate the service catalog within the accounting system, configure pricing, and make buying simpler for users.
  • Facilities : A key player for all departments in an organization, let employees reach out to you by simply raising tickets.
  • IT : Make your IT support more efficient by automating tasks and organizing operations within the department.
$ 59
/agent/month

When Billed Annually