• Powerful Ticketing

    Manage all incoming ticket with status and priority to make sure things get resolved.

  • Multichannel Support

    Email, Portals, Phone, Facebook, Twitter, Live Chat, Help Widget.

  • Reporting and Analytics

    Measure and improve efficiency with agent or team performances.

Pricing 

FREE
SPROUT

for UNLIMITED agents
its real! no play play

only Freshdesk offer Free Plan

  • Email Channel
  • Standard Phone Channel
  • Basic Social Channel
  • Knowledge Base
  • Access to App Gallery
$ 19
BLOSSOM

/agent/month (Annually)
or $25/agent/month (Monthly)

Everything in Sprout and…

  • Advanced Social Channel
  • Satisfaction Surveys
  • Custom Domain Mapping
  • Custom Apps
  • Time Tracking
$ 35
GARDEN

/agent/month (Annually)
or $44/agent/month (Monthly)

Everything in Blossom and…

  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports
$ 49
ESTATE

/agent/month (Annually)
or $59 /agent/month (Monthly)

Everything in Garden and…

  • Multiple Products
  • Portal Customization
  • Role-based Dashboards
  • Enterprise Reports
  • Custom Agent Roles

Features

  • Service Level Agreements

    Define ticket priorities and requirements for resolution times. 

  • Satisfaction Surveys

    Sending a survey, let customers express what they felt about the interaction.

  • Knowledge Base

    Share FAQ, documentation, tutorials and other tips to reduce ticket volume.

  • Merge / Split Tickets

    Merge all of the related tickets together, or split the ticket for unrelated next reply.

  • Helpdesk Gamification

    Bringing in game mechanics to make your team more productive.

  • Helpdesk Automation

    Automate repetitive tasks using dispatch’r, supervisor, observer & scenario automation.

  • Single Sign On

    Single sign on with your own credentials to access your helpdesk easily.

  • Global Support

    One helpdesk across the globe: multi products, timezone and language.
I choose FD because it allow our company to have a flexible tools with limited budget. The support team is also amazing, fast response with a good explanation in optimizing the use of this tools.
Ananto Wibisono
Sepulsa - Co Founder
Freshdesk is a seriously powerful customer support tools, have a 30 day free trial now. No credit card required.
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